Contact information
Contact Information Policy
Welcome to Eddy’s Emporium! This Contact Information Policy outlines how customers can reach us for inquiries, support, and assistance.
1. General Inquiries
- Customers can contact us for general questions, product inquiries, and order support.
- We aim to respond to all inquiries within 24–48 hours during business days.
2. Contact Methods
- Email: All inquiries should be submitted via our contact form on the website.
- Website: Visit www.eddys-emporium.co.uk and use our contact form for assistance.
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Social Media: We may respond to general inquiries via our social channels, but for order-related concerns, please use our website contact form.
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Please note: Our social media accounts are not monitored daily.
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3. Order & Support Inquiries
- For queries related to orders, shipping, or returns, please include your order number when contacting us.
- We recommend reviewing our Shipping Policy and Returns Policy before reaching out, as many common questions are covered there.
4. Business Hours
- Our standard business hours are:
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Monday – Friday: 9:00 AM – 5:00 PM (GMT)
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Saturday & Sunday: Closed
- Public Holidays: Closed
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Monday – Friday: 9:00 AM – 5:00 PM (GMT)
- Inquiries submitted outside business hours will be addressed on the next business day.
5. Response Time
- We strive to respond as quickly as possible, but response times may vary during peak periods as we are a small business.
- If you have not received a reply within 48 hours, please check your spam/junk folder or resend your inquiry.
6. Fraudulent or Abusive Communications
- We reserve the right to refuse to respond to communications that are abusive, threatening, or fraudulent.
- Any misuse of our contact channels may result in restricted access to our services.
7. Contact Us
For any questions or assistance, please contact us via our website contact form
Eddy’s Emporium
Website: www.eddys-emporium.co.uk